The Instructional Design Studio offers extended phone support hours for the first two weeks of the Fall and Winter terms.
Beginning Friday 8/28/15 and ending Friday 9/11/15, you may reach an instructional designer from 5:00PM - 10:00PM Monday through Friday and noon - 10:00PM weekends and holidays by calling (313) 288-2060.
Please Note:This phone will not be answered or checked for voice mail at any other time.
Please also see our Frequently Asked Questions for immediate answers to some of the most common questions and concerns.
Visit TitanConnect and click the "Forget Password?" link at the bottom of the Secure Access Login box.
Need help with your TitanConnect login?
Call the ITS HELPDESK
at (313) 993-1500
Monday-Thursday, 8:30am to 7:00pm
Friday 8:30am to 5:00pm
The Instructional Design Studio provides chat support service 9:00AM - 4:30PM M-F.
For service outside these hours, use our Ask IDS Helpdesk.
Use your TitanConnect username and password to access your online courses and the UDM Libraries' subscription databases.
If you have problems with your TitanConnect account, please contact the ITS HELPDESK at (313) 993-1500 Monday-Thursday, 8:30am to 7:00pm and Friday 8:30am to 5:00pm, or email firstname.lastname@example.org.
Regular service window
Blackboard occasionally provides us with patches that resolve outstanding issues or add functionality to the Knowledge server. Except in emergency cases, ITS applies these patches on Monday mornings at 7:30 AM. The patching process generally results in about a half an hour of downtime.
Check the UDM-ITS Status blog for information on when these downtimes will occur.
Get help from an instructional designer by email or chat.
Knowledge tutorials geared toward student and general use.
Knowledge tutorials geared toward faculty users.
Updates and information on the status of UDM Information Technology Services, including Knowledge.
University of Detroit Mercy
4001 W. McNichols Detroit , MI , 48221-3038
|This site is endorsed by the University of Detroit Mercy (UDM) and supports the views, values, and mission of UDM. The University of Detroit Mercy web site provides links to other web sites, both public and private, for informational purposes. The inclusion of these links on UDM's site does not imply endorsement by the University. Please contact the Instructional Design Studio with any questions regarding this web site.|