Knowledge - course server powered by Blackboard 9

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Visit TitanConnect and click the "Forget Password?" link at the bottom of the Secure Access Login box.

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at (313) 993-1500

Monday-Thursday, 8:30am to 7:00pm
Friday 8:30am to 5:00pm


University of Detroit Mercy


The Instructional Design Studio provides chat support service 9:00AM - 4:30PM M-F.

For service outside these hours, use our Ask IDS Helpdesk.

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Contact the Instructional Design Studio

Phone: 313-578-0580


Text [BETA]: 313-288-2060



Log in to access your online courses & the UDM Libraries' subscription databases.

Use your TitanConnect username and password to access your online courses and the UDM Libraries' subscription databases.

If you have problems with your TitanConnect account, please contact the ITS HELPDESK at (313) 993-1500 Monday-Thursday, 8:30am to 7:00pm and Friday 8:30am to 5:00pm, or email

Regular service window

Blackboard occasionally provides us with patches that resolve outstanding issues or add functionality to the Knowledge server. Except in emergency cases, ITS applies these patches on Monday mornings at 7:30 AM. The patching process generally results in about a half an hour of downtime.

Check the UDM-ITS Status blog for information on when these downtimes will occur.

Looking for help with Knowledge?


Get help from an instructional designer by email or chat.

Knowledge help for students

Knowledge tutorials geared toward student and general use.

Knowledge help for faculty

Knowledge tutorials geared toward faculty users.

UDM-ITS Status Blog

Updates and information on the status of UDM Information Technology Services, including Knowledge.

Discussion Board "Netiquette"