Blackboard Tutorials & IDS Helpdesk

Library Re:Search Portal

McNichols Campus Bookstore

Signing In

If this is your first time using Knowledge since Winter (Term 2) 2007, enter your login id using this format:

Username: firstname.lastname (example: robert.smith)
Password: 7-digit student id number

NOTE: firstname and lastname are all lowercase and separated by a period.

Your name is formatted exactly as it appears in student weblink accounts. Contact the Registrar's Office to correct spelling errors.

Faculty who have not used Knowledge since T207 should use their passwords as they were configured at the beginning of the 2007 Fall semester.

If you cannot login, call IDS at (313) 578-0580 (Monday through Friday, from 8:30am to 5:00pm).

Course Site Enrollment

The Instructional Design Studio is loading account and course assignments for Term 2 according to the following schedule:

11/25 - 12/23: Tuesdays and Thursdays

1/2 - 1/16: Weekdays

Outside of this time period, the Instructional Design Studio updates accounts and course assignments on or the first business day after the 1st and 15th of each month. If you need to be added into a course outside of this schedule, please verify your enrollment with the Registrar's Office, then contact the Instructional Design Studio by email at ids@udmercy.edu or by phone at (313) 578-0580.

NOTE: By default, course sites are unavailable when created. Course sites will be made available by faculty when they are ready to be accessed.
Course site enrollment is based on student and faculty information on file at the Registrar's Office. If you have any questions, please contact the Instructional Design Studio (ids@udmercy.edu).

Support

Extended Phone Support for Finals Week

The Instructional Design Studio offers extended phone support hours during Finals week.
Beginning Monday 4/20 and ending Thursday 4/23, you may reach an instructional designer from 5:00 - 10:00 by calling (313) 404-3205. This phone will not be answered or checked for voice mail at any other time.

You may contact the Instructional Design Studio with questions about using Knowledge by calling (313) 578-0580 from 8:30am to 5:00pm Monday through Friday.
The Instructional Design Studio also resolves issues reported through the IDSHelpdesk at http://research.udmercy.edu/idshelpdesk/. Once you log in, you can access the IDSHelpdesk within Knowledge via the click here for support link on the left side of the blue space at the top of your screen.
For assistance with email contact the Helpdesk at (313) 993-1500 or email helpdesk@udmercy.edu.

To help keep the system stable, a regular maintenance window has been established from 7:30 AM - 8:00 AM Mondays. During this time, Blackboard will not be available.